Cancellation policy

Purchase Options & Cancellation Policy

Purchase Confirmation

By placing an order with PIT324, you confirm that all order details, including product selection, specifications, shipping address, and contact information, are accurate and final at the time of checkout.

Once payment is successfully processed, an order confirmation email will be sent to the email address provided.

Order Cancellations (Before Processing)

Orders may be eligible for cancellation only if the order has not yet been processed or shipped.

Cancellation requests must be submitted as soon as possible by emailing pit324racing@hotmail.com
Cancellation approval is not guaranteed
Once an order enters processing, fulfillment, or shipping, it cannot be cancelled

PIT324 reserves the right to refuse cancellation requests if the order has already been prepared, packed, allocated, or dispatched.

Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

Orders that have already been shipped
Special-order, made-to-order, or back-ordered items
Items sourced directly from manufacturers or third-party suppliers
Clearance, discounted, or promotional items
Orders involving custom configurations or specific vehicle fitment

Refused Shipments & Customs Charges (Critical)

For international orders, including shipments to the United States, customers are solely responsible for:

Import duties
Customs taxes
Brokerage fees
Any additional government or carrier charges

If a customer refuses to pay customs duties or taxes, resulting in:

Shipment refusal
Delivery failure
Return to sender
Abandonment by customs or the courier

The following terms apply:

The order will be treated as customer-initiated refusal
No refunds will be issued for:
- Original shipping fees
- Return shipping fees
- Customs charges
- Handling or restocking costs
If the shipment is abandoned, destroyed, or unrecoverable, no refund will be issued

PIT324 is not responsible for losses resulting from refused customs payments.

Failed Delivery Due to Customer Action

No refunds will be provided if delivery fails due to:

Incorrect or incomplete shipping information
Failure to respond to courier or customs requests
Refusal to accept delivery
Failure to pay applicable duties, taxes, or fees

Any costs incurred due to these situations are the responsibility of the customer.

Partial Refunds (If Applicable)

If a returned shipment is successfully received and deemed resellable, PIT324 may, at its discretion, issue a partial refund after deducting:

Original shipping costs
Return shipping costs
Customs, duties, or carrier fees
Restocking and handling fees

Refunds are not guaranteed and are assessed case by case.

Chargebacks & Payment Disputes

Initiating a chargeback without contacting PIT324 first is considered a violation of this policy.

We reserve the right to dispute chargebacks using:

Tracking confirmation
Carrier delivery records
Customs documentation
This policy as binding agreement at checkout

Customers engaging in abusive chargeback behavior may be permanently restricted from future purchases.

Policy Acceptance

By completing a purchase on www.PIT324, you acknowledge that you have read, understood, and agreed to this Purchase Options & Cancellation Policy in full.