Privacy policy

Overview

This Privacy Policy describes how PIT324 (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit, interact with, or make a purchase from our website.

We are committed to safeguarding your privacy and handling personal data responsibly and in accordance with applicable privacy and data protection laws.

By accessing or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal identification details (such as name)
Contact information (including email address, phone number, and shipping/billing address)
Payment-related information (processed securely by third-party payment providers; we do not store full card details)
Order history and transaction details
Demographic information such as postcode, preferences, and interests
Customer communications, feedback, or survey responses
Website usage data, including IP address, browser type, device information, and interaction data

How We Use Your Information

We collect and use personal information for legitimate business purposes, including but not limited to:

Processing and fulfilling orders
Managing payments, shipping, returns, and customer support
Maintaining internal records and order history
Improving our products, services, and website functionality
Communicating with customers regarding orders, updates, or service-related matters
Sending marketing or promotional communications where permitted and where consent has been provided
Conducting internal analysis and market research
Detecting fraud, preventing misuse, and protecting our business interests
Complying with legal and regulatory obligations

We do not use your personal data for purposes unrelated to the operation of our business.

Legal Basis for Processing

Where applicable under data protection laws, we process personal data on the basis of:

Your consent
The performance of a contract (such as fulfilling an order)
Compliance with legal obligations
Our legitimate business interests, provided they do not override your rights

Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve website performance.

Cookies may be used to:

Analyse website traffic and user behaviour
Identify frequently visited pages
Improve website functionality and performance
Personalise content and advertising where applicable

The information collected through cookies is primarily aggregated and statistical and does not personally identify you on its own.

You may choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with third parties only in the following circumstances:

With trusted service providers (such as payment processors, shipping carriers, analytics providers, and marketing platforms) strictly for the purpose of operating our business
Where required by law, regulation, court order, or legal process
To protect our rights, property, or safety, or that of our customers or others
With your explicit consent

All third parties we engage are required to handle personal information securely and in accordance with applicable privacy laws.

Third-Party Services & Platforms

Our website is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores data on secure servers behind a firewall.

For more information on how Shopify handles personal data, please review Shopify’s Privacy Policy.

International Data Transfers

As we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence. By using our website, you consent to such transfers, provided appropriate safeguards are in place.

Marketing Communications

If you opt in to receive marketing communications, we may send you promotional emails or updates. You may opt out at any time by using the unsubscribe link included in our emails or by contacting us directly.

We do not send marketing communications without consent where required by law.

Access, Correction & Data Requests

You may request access to the personal information we hold about you and request correction of inaccurate, incomplete, or outdated data.

Where applicable, you may also request deletion or restriction of processing of your personal data, subject to legal and operational requirements.

Requests can be made by contacting us using the details below.

Links to Third-Party Websites

Our website may contain links to third-party websites. Once you leave our website, we have no control over the privacy practices or content of external sites.

We are not responsible for the protection or privacy of information you provide while visiting third-party websites. We encourage you to review their privacy policies before submitting personal data.