Refund policy

Overview

At PIT324, we take great care to ensure all products are accurately described, inspected, and securely packaged prior to dispatch. Due to the specialised nature of automotive performance parts — including special order, made-to-order, and high-value items — our return, refund, and cancellation policies are strict and vary by product category.

By placing an order with PIT324, you acknowledge and agree to the terms outlined in this policy.

24-Hour Cancellation & Refund Window

Order cancellations or refund requests are only accepted within 24 hours of order placement OR before the order has been fulfilled, whichever occurs first.

Once an order has entered fulfilment, processing, packing, or has been dispatched, it can no longer be cancelled or refunded, except where required by law.

Card processing fees are non-refundable in all cases.

Non-Returnable & Final Sale Items

The following items are strictly non-returnable, non-refundable, and non-exchangeable:

Special Order products
Made-to-Order products
Wheels requiring a deposit
Clearance items
Products marked as Final Sale
Pre-Order items

Once payment is made, these orders are considered final. No cancellations, returns, refunds, or exchanges will be accepted.

Standard Return Eligibility (If Applicable)

For standard, non-special order items only where return eligibility is explicitly approved by PIT324:

Return requests must be submitted within 7 days of delivery
Items must be brand new, unused, uninstalled, and in original, sellable packaging
Items that have been test-fitted, installed, modified, or used are not eligible for return

Approved refunds will be issued excluding:

Card processing fees
Import duties, taxes, and customs charges
Original outbound shipping costs
Return shipping costs

Return shipping is the responsibility of the customer.

Restocking & Repackaging Fees

A 15% restocking fee applies to all approved returns
Items returned with damaged packaging, missing components, or signs of handling may incur additional fees or be rejected entirely
Rejected returns will be shipped back to the customer at their expense

PIT324 reserves the right to determine the condition and eligibility of returned items.

Incoming Stock Cancellations

Incoming stock items (excluding wheels) that are not classified as Special Order or Made-to-Order may be cancelled within 24 hours of order placement, subject to:

A 15% restocking fee
Non-refundable card processing fees

Cancellation requests made after 24 hours will not be accepted.

Accidental Orders

If an order was placed in error, you must contact PIT324 within 24 hours of purchase. While we will make reasonable efforts to assist, orders that have already entered fulfilment cannot be cancelled. Card processing fees remain non-refundable.

Wheel Orders & Deposits

For wheel orders requiring a deposit:

All sales are final once payment is made
Deposits are non-refundable
Orders are placed immediately with the manufacturer, many of whom require full upfront payment

If a customer pays in full for a Special Order, Made-to-Order, or Pre-Order item and later requests cancellation (where permitted), the non-refundable portion equivalent to the deposit percentage will be forfeited. Any remaining balance may be refunded at PIT324’s discretion.

Manufacturer Delays

Cancellations due to manufacturer delays are only considered if the delay exceeds six (6) months from the original estimated availability date. Requests made before this period will result in forfeiture of any deposit paid.

Promotional & Discounted Purchases

Discounted items and promotional purchases remain subject to this Return & Refund Policy. Clearance and Final Sale items are always non-returnable and non-refundable, regardless of promotion or discount.

Exchanges

PIT324 does not offer exchanges. Approved returns, where applicable, will be processed as refunds only.

Refused, Unclaimed & Customs-Related Shipments

Orders refused, unclaimed, or delayed due to unpaid customs duties, import taxes, or courier brokerage fees are not considered delivery failures.

If a shipment is refused or returned for these reasons:

The customer is responsible for all original shipping, return shipping, storage, and handling fees
Refunds, if approved, will exclude all such costs
No refund will be issued for items that are abandoned or destroyed by customs or the courier

How to Request a Return

Review this policy to confirm eligibility
Submit a Return Request Form
Our team will review your request within 48 hours
If approved, return instructions and address will be provided

Returns sent without approval will be rejected.

Return Shipping & Packaging

Customers are responsible for all return shipping costs
If PIT324 ships an incorrect item, return shipping will be covered by us
Items must be returned in original, sellable packaging
Unsellable or damaged packaging may incur a 15% repackaging fee or result in rejection