Shipping policy

SHIPPING POLICY

Overview

At PIT324, we aim to process and ship orders efficiently and transparently. This Shipping Policy outlines our order processing times, shipping options, delivery estimates, and procedures for delayed, lost, damaged, or undeliverable shipments.

By placing an order with PIT324, you agree to the terms outlined in this Shipping Policy.

Customs & Import Compliance

By placing an international order, the customer acknowledges that they are the Importer of Record and are fully responsible for complying with all import laws, regulations, and requirements of the destination country.

PIT324 does not provide customs brokerage services and is not responsible for delays, inspections, seizures, or additional requirements imposed by customs authorities.

Failure to comply with customs requirements or refusal to pay import charges does not constitute a valid reason for cancellation, refund, or chargeback.

Proof of Delivery

An order is considered successfully delivered once tracking confirms delivery to the address provided at checkout.

PIT324 is not responsible for loss, theft, or misplacement after delivery confirmation.

Any claims of non-receipt after delivery confirmation must be resolved directly with the courier or local authorities.

Order Processing Time

Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays.

Processing times may be extended during peak periods, promotional events, or for specialised items. If a significant delay occurs prior to dispatch, customers will be notified via email where possible.

Order processing times do not include shipping or delivery transit times.

Shipping Rates

Shipping costs are calculated based on the weight, size, destination, and selected shipping method. Available shipping options and exact charges are displayed at checkout prior to payment.

PIT324 offers multiple shipping methods to accommodate different delivery needs. Shipping fees are non-refundable once an order has been dispatched.

Domestic Shipping (Malaysia)

We ship throughout Malaysia, including all states and territories.

Standard Shipping: Estimated delivery within 3–5 business days
Express Shipping: Estimated delivery within 1–3 business days

Delivery estimates are provided as guidance only and are not guaranteed. Actual delivery times may vary due to carrier conditions or regional accessibility.

International Shipping

PIT324 ships internationally to selected countries and regions.

Estimated international delivery times generally range from 7–21 business days, depending on destination, courier service, and customs clearance.

Delays caused by customs authorities, inspections, or regulatory processes are beyond our control and do not qualify for cancellation or refund.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges:

Are not included at checkout unless explicitly stated
Are assessed by local authorities
Are the sole responsibility of the customer

PIT324 cannot estimate, control, or refund customs-related charges.

Shipments refused, unclaimed, or delayed due to unpaid customs fees are not considered delivery failures and may be returned, abandoned, or destroyed without entitlement to a full refund.

Shipping Destinations

We currently ship to selected destinations worldwide, subject to courier availability and regulatory requirements.

Shipping availability may change without prior notice due to logistical, regulatory, or compliance limitations. PIT324 reserves the right to restrict or cancel shipments to certain destinations where required.

Restricted Shipping Locations

Some regions may be restricted due to import regulations, courier limitations, or compliance requirements.

If a destination is restricted, customers will be notified during or after checkout. Orders to restricted locations may be cancelled and refunded at PIT324’s discretion.

Exceptions cannot be made for restricted destinations.

Address Accuracy & Changes

Customers are responsible for providing accurate and complete shipping information at checkout.

Requests to change shipping addresses must be submitted as soon as possible. Address changes are not guaranteed once an order has entered processing or has been dispatched.

PIT324 is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information.

Undeliverable or Returned Shipments

If a shipment is returned to PIT324 due to incorrect address details, failed delivery attempts, refusal, or non-collection:

Additional fees may apply, including return shipping, storage, and handling fees
Refunds, if approved, will exclude all shipping and related costs
Some items may not be eligible for refund if deemed abandoned or unrecoverable

Lost or Stolen Packages

PIT324 is not responsible for packages that are lost or stolen after being marked as delivered by the courier.

If tracking indicates delivery but the package is missing, customers are advised to:

Check with neighbours or building management
Contact the courier directly
File a local report if required

Shipping Damage Claims

Items Shipped from PIT324

All shipments are packed with care. Some items are shipped in original manufacturer packaging and may be designated Do Not Repack (DNR).

Customers must inspect shipments before signing for delivery, even if the packaging appears intact.

Visible damage must be documented with photos and noted with the courier at delivery
If damage cannot be documented, the shipment must be refused
Once signed as received in good condition, damage claims cannot be processed

Damage claims must be submitted within 24 hours of delivery. Claims submitted after this period will not be accepted.

All shipments are insured up to their declared value. PIT324 is not responsible for claim outcomes but will assist where possible.

Items Shipped Directly from Manufacturers or Third Parties

For items shipped directly from manufacturers or third-party distributors:

Packaging, handling, and claims procedures are controlled by the third party
Customers agree to comply with the respective shipping and claims policies
Any damage or issues must be reported within 24 hours of receipt

PIT324 will assist in coordinating communication but does not guarantee claim approval.

Delayed Shipments

Delivery delays may occur due to factors beyond our control, including but not limited to:

Courier disruptions
Weather conditions
Customs processing
High order volumes
Manufacturer or supplier delays

Delivery estimates are not guaranteed and do not qualify for cancellation or refund. If a shipment is significantly delayed, we will assist in tracking and communication where possible.